Due to the personal nature of skincare products, we are unable to accept returns or exchanges on opened or used items.If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will gladly replace the item or issue a refund.To request assistance, please email us at [your email] with your order number and a photo of the issue.Our goal is for every Samantha’s Daughter experience to feel thoughtful and cared for. If something isn’t right, we will do our best to make it right.